Important Information’s:

1. We act as an agent between airlines, suppliers and provide services on their behalf. But if timely feedback is received from the customers, the same can be taken with the suppliers/hotels concerned strongly.
2. We treat every case in isolation and ensure it is resolved on priority basis
3. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. Online flight check-in opens 24-48 hours before your flight departure. You'll need your airline confirmation code (example: ABC432)
2. We recommend passenger to reach airport 2 hours prior to departure for Domestic Flights and 3 Hours for International Flights
3. Depending on your airline, after checking in online you may be able to print your boarding pass, save it to your mobile phone, or pick it up from a kiosk at the airport.
4. Airport check-in usually opens 2-3 hours before flight departure
5. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. Your baggage allowance may differ on flights operated by other airlines.
2. If a flight is 'OPERATED BY' another carrier, or there is "MORE THAN ONE CARRIER" on your booking, the more restrictive baggage policy MAY be in effect. Please contact the carrier(s) directly to clarify this, in order to avoid additional charges. Once form is submitted, we will receive the request this way
3. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. Please note that we act only as the agents to the airlines and can only advise our clients as per the instructions and guidelines received from the carrier. All special requests such as Meal requests, seat(s) allocation is purely controlled by the airlines who may exercise their discretionary powers on such matters.

Important Information’s:

1. The first thing to remember is airlines do not guarantee their schedules, which means their obligations and liabilities are limited. If you are unhappy with the new itinerary, you can ask the airline to find a better routing, without penalty. If none is available, in most cases your only choices are to accept the change as it stands, cancel your ticket and apply it to another flight within a year of the issue date, or cancel your ticket and request a refund.
2. Industry like air transportation such changes are inevitable and are beyond our control as we act only as the booking agents for the airlines.
3. Crystal Travel takes every steps to ensure you are provided with an alternative options in case of Schedule Change
4. Once the request is submitted, our support team will contact you within 24hrs.