customer support customer support
Flights
Customer Support
call
Book Online or Call us Now

0207 612 0500

About Crystal Travel

Your Trusted Travel Partner for Over 37 Years

  • UK Award UK's Award-Winning Travel Agency
  • Best Price Guarantee Best Price Guarantee
  • Real-time Support Real-time Support
  • Flexible Payment Options Flexible Payment Options
Crystal Travel

About Crystal Travel

Crystal Travel stands as one of the UK's most trusted and highly-rated travel agencies, proudly serving the diverse communities of London and across the United Kingdom for more than 37 years. As a leading pan-European flagship travel agency, we have built our reputation on delivering exceptional value, personalized service, and unwavering commitment to our customers' travel dreams.

Operating under Moresand Ltd, Crystal Travel has established itself as a legacy travel brand with deep industry partnerships and access to unbeatable deals. Our growing success has earned us significant recognition, including being listed among the "1000 most inspiring small and medium-sized companies" by the London Stock Exchange and ranking in Investec's Mid-Market 100 list of fastest-growing UK companies.

Recognition & Awards

Our commitment to excellence has been recognized by leading industry organizations and government bodies, cementing our position as one of the UK's most trusted travel agencies.

Investec Mid-Market 100

Investec Mid-Market 100

Growth Recognition

Fastest Growing UK Companies - Listed among private companies forming the foundation of the UK economy

London Stock Exchange

London Stock Exchange

2013 Recognition

1000 Companies to Inspire Britain - Celebrating the most exciting and dynamic businesses in the UK

British Travel Awards

British Travel Awards

2018 Silver Winner

Best Independent Travel Agency - Recognized for outstanding service and customer satisfaction

Trusted by Millions Worldwide

Our numbers speak for themselves - decades of excellence delivering unforgettable travel experiences

0

Years of Excellence

Serving UK travelers since 1987.

0

Happy Customers

Travelers who trust our service.

0

Positive Reviews

Across Trustpilot, Feefo & Google.

0

Airline Partners

Global network for best deals.

How We Serve You Better

Premium travel services with guarantees you can trust

Travel Services

  • Flight
    Flight Bookings Best Price

    Competitive fares to 1000+ destinations worldwide with our price match guarantee.

  • Hotel
    Hotel Accommodations

    From budget-friendly stays to luxury resorts - 1M+ properties to choose from

  • Holiday
    Holiday Packages

    Customized vacation packages tailored to your preferences and budget

  • Car
    Car Rentals & More

    Car Rentals & More

Our Promise to You

  • Price
    Best Price Guarantee 100%

    Find it cheaper elsewhere? We'll match the price and refund the difference.

  • Cancel
    Free Same-Day Cancellation

    Plans changed? Cancel on the same day for free - no questions asked

  • Payment
    Flexible Payment Options

    Fly now, pay later with 0% interest installments - no hidden fees ever

  • Support
    24/7 Human Support UK Based

    Talk to real travel experts, not bots - available whenever you need help

Our Core Values

We strive to make a strong bond with our customers and provide the best options and opportunities for flights and holiday packages. Our mission is to be a one-stop solution for all your travel needs.

Value
Value

We strive to save our customers money and provide exceptional value. Our scale allows us to negotiate the best rates in the market.

Independence
Independence

Being 100% independent, we have no bias to a particular airline, hotel or supplier. This allows us to do what is right for our clients.

People
People

Our people are passionate travel experts and our key asset. We work as one team to deliver amazing journeys to thousands of customers.

Innovation
Innovation

We aspire to shape the future of travel. Whatever we are doing today, we can do better tomorrow.

Visit Our London Head Office

Located in the heart of London's vibrant Fitzrovia district, our head office has been serving customers for over three decades. Our experienced team is ready to help you plan your perfect journey.

office

Crystal Travel Head Office

12 Stephen Mews, London W1T 1AH, United Kingdom

office

Visit Our Branch Offices

714 Romford Rd, London E12 6BT, United Kingdom View in Map

13 Hogarth Place, London, SW5 0QT, United Kingdom View in Map

Business Hours

Branch Office Visits Mon -Fri: 9:00 AM - 6:00 PM

Online Support Mon -Sun: 9:00 AM - 10:30 PM

Contact Information

call 0207 612 0500
train Near Goodge Street & Warren Street stations

Your Security & Protection Guaranteed

We are IATA certified, hold ATOL protection and maintain ABTA membership for your complete peace of mind. Your money and trip are fully protected.

ATOL

ATOL Protected

Fully Protected

Financial protection for flight-based holidays

IATA

IATA Certified

Verified Agent

International Air Transport Association member

ABTA

ABTA Member

Code of Conduct

Association of British Travel Agents protection

PCI

PCI Compliant

Secure Payments

Bank-level security for all transactions

Start your travel plan today with Crystal Travel

Whether you're planning a business trip, family vacation, or visiting loved ones abroad, Crystal Travel is here to make your travel dreams a reality.

call

Call Us Now

020 7612 0500

Speak to our UK-based travel experts.
Visit

Visit Our Website

www.crystaltravel.co.uk

Book online 24/7 with instant confirmation.
Email

Email Support

support@crystaltravel.co.uk

Get personalized travel assistance.

Crystal Travel – Where trust meets travel excellence.

About Us FAQs

How long has Crystal Travel been in business?

Crystal Travel has been proudly serving UK travellers for over 38 years. As the flagship brand of the Moresand Group of Companies, we’ve grown into one of the UK’s most trusted and established travel agencies, known for delivering exceptional value and personalised service.

Are you ATOL protected, and what does this mean?

Yes, Crystal Travel holds ATOL licence number 3517, issued by the UK Civil Aviation Authority (CAA). This means that all our flight-inclusive holidays and Flight-Plus bookings are financially protected. If Crystal Travel were to cease trading, the CAA would ensure you're not stranded abroad and that you receive a full refund of any advance payments.

Where are your offices located?

Our head office is based at 12 Stephen Mews, London W1T 1AH, United Kingdom. We also operate additional branch offices across the UK and support a global network of experienced travel consultants, allowing Crystal Travel to serve customers efficiently both online and in person.

What airlines do you work with?

Crystal Travel partners with over 500 global airlines, including top carriers like British Airways, Emirates, Qatar Airways, Virgin Atlantic, Etihad, United Airlines, Lufthansa, American Airlines, and many low-cost carriers. This extensive network allows us to offer flexible travel options and competitive fares across a wide range of routes.

Do you arrange corporate travel?

Yes. Crystal Travel specialises in both leisure and corporate travel solutions. Our dedicated business travel team offers tailored corporate rates, group travel management, and account support for companies of all sizes—helping you save time and money while staying focused on business goals.

What awards or certifications does Crystal Travel hold?

We are ATOL licensed (3517), IATA accredited, PCI DSS compliant, and proud members of ABTA. Crystal Travel also maintains a strong customer service reputation, reflected in our positive Trustpilot ratings and industry recognition for excellence in service delivery.

Get a great deal on your next trip
mail